If you’re visiting Epic Universe with infants, little ones or those who with special needs, The Family Care Center is an absolute lifesaver!
It is one of those details that proves Universal really thought of everything for families! I'm so glad they added this spot to the new park, and even I hope they add one to the other 2 parks eventually, too.
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| Quiet room with the lights on |
Tucked next to the portal for Harry Potter and the Ministry of Magic, near the Helios Grand Hotel entrance, this air-conditioned retreat is a quiet, comfortable space where families can take a break from the parks’ hustle and heat. Parents can relax in the seating area while kids color or watch a family-friendly Universal movie, giving everyone a chance to recharge.
Here’s what’s available inside:
🍼 Private nursing rooms for feeding or quiet time.
🌈 A sensory-friendly quiet room, perfect for children who need a calm, dim environment.
🍽️ Kitchenette area equipped with a microwave, bottle warmers, and a sink ideal for preparing bottles or meals.
🚻 Family restrooms with private stalls and pull-down changing tables.
💊 Vending machine stocked with essentials like medicine, diapers, wipes, park essentials, suncscreen, and feminine care products, a huge help when you don’t want to search through gift shops.
💧 Water refill station to top off bottles and refill reusable cups.
Whether you’re nursing, warming a bottle, or just need a few minutes to regroup, the Family Care Center is one of those hidden gems that can make a big difference in your park day. Personally, for me and my daughter, she needed to be in a quiet, unstimulating environment where she could rest and recharge. She ended up falling asleep for a quick power nap on a loveseat, while I sat and charged my phone. There aren't any outlets available, but the park does sell FuelRods.
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Hours: The Family Care Center generally operates during regular park hours, opening when the park does and closing shortly after the last attraction shuts down for the evening.
How to Find It: Look for signage near the Ministry of Magic entrance. The Family Care Center sits just outside that area, close to First Aid and along the walkway leading to the Helios Grand Hotel gates. Team Members can easily direct you if you’re unsure where to go. It's somewhat hidden behind trees and bushes.
What’s Nearby: You’ll find First Aid conveniently located right next door, another great resource for families who may need medical attention, sunscreen, or ice packs during the day.
Food Options Nearby: Within a short walk, you can grab a meal or snack at one of several nearby spots, including Cafe Lair de la Siren or Le Goblet Noir in the Wizarding World Ministry of Magic, or the Helios Grand Hotel’s has a cafe and marketplace. There's a Starbucks just on the other side of the fountain, and a stand with pretzels, churros, and chips just in front of the Family Care Center.
Attractions Nearby: If you're in need of some low key things to do nearby, you can sit and watch the giant fountain in front of Helios, ride the Constellation Carousel, or play in the the splash pad between the two. How to Train Your Dragon Isle of Berk has a nice playground called Viking Training Camp, too.
If you'd like to work with one of our Universal Travel Specialists for your vacation, fill out our Free Quote Request Form, or send an email directly! We also have a Facebook Group for Special Needs & Disability Support at Universal. Come join other parents like yourself and chat about your Universal trip!
Summer Squires is a mom of 4, and one neurodiverse toddler. She is a Universal Orlando Specialist and an Admin of our Special Needs Facebook Groups. She has experience with both Disney Disability Access Passes, and Universal's IBCCES program/GAP Passes. You can email Summer or summer@kingdomkonsultant.com.
