Thursday, April 30, 2015

DAS Card Updates

As many of you already know, Disney goes above and beyond other theme parks when it comes to accommodating guests with disabilities.  The Disability Access Service card, or DAS card for short, has been a great tool for families that might not be able to wait in line for an extended period of time for various medical reasons.  In the past, guests would go to Guest Relations upon entering the park, request the bright green DAS card, and Guest Relations would take a photo of the guest for the front of the card.  Disney is now making this system electronic, to blend seamlessly with the MyMagic+ technology already being used throughout the parks and resorts.

Find Guest Relations on www.waltdisneyworld.com or the MDE app
The procedures for acquiring and using the Disability Access Service has not changed, but instead of carrying around a paper card, it will all be set up on the ticket media that the guest used to enter the park; either a Magicband or plastic ticket.  Once the DAS card is linked, the guest will go to the attraction of their choosing to set up a return time.  Anyone in the party can set up a return time, but the guest who was granted the DAS pass must be present at the time of redemption or the party will be unable to ride.  That guest must scan their ticket media first in order for the rest of the party's passes to work.

The group of the guest with the card is only allowed one return time at any given time.  Once they have redeemed it for their first attraction, they can go make one at a second attraction.  This is exactly how the paper DAS cards worked.

With this electronic system, the guest will be given an exact time to return.  For example, if the guest arrives at Splash Mountain at 3:22 p.m. and there is a 60 minute wait, the return time will be for 4:12, or any time after that.  If they try to redeem it even a minute before, it will show as “no return time."  Guests must redeem this time before they are able to make another.  If they decide not to ride an attraction once they have set up a return time already, they will have the to option to modify it and change it to another attraction.

The electronic system is set to launch today, April 30th, 2015.  We may see the paper passes around in the parks for the first few weeks after the launch date.  Attractions cast members have been instructed to still give guests a time on the paper DAS card, but instruct the family to head to Guest Relations at some point in the day in order to switch over to the new electronic system.  The paper DAS card will only be valid for that day, as the attractions cast member will write the date on the front of the card.  If the guest comes back the next day with the paper DAS card, the guest will not be given a time and they will have to go to Guest Relations to be switched over to the electronic system before they are able to use the card and its privileges.


No comments:

Post a Comment

Related Posts Plugin for WordPress, Blogger...